General Terms and Conditions
Article 1 – Definitions and applicability
1.1 In these general terms and conditions, the following capitalised terms shall have the meanings set out below:
– BI: BeHave Insights, operating under Belgian law, contactable via info@behaveinsights.be.,
– Client: any natural or legal person entering into an agreement with BI or to whom BI provides services.
– Services: all research, advisory, analytical, training, coaching and related services performed by BI under an agreement.
1.2 These general terms and conditions apply to all quotations, offers, agreements and Services of BI, as well as to any subsequent or additional assignments.
1.3 Any deviations from or additions to these terms and conditions shall only be binding if expressly agreed in writing by BI.
1.4 The general terms and conditions of the Client are expressly excluded.
1.5 BI reserves the right to amend these general terms and conditions. The most recent version is available upon request and applies to future assignments.
– BI: BeHave Insights, operating under Belgian law, contactable via info@behaveinsights.be.,
– Client: any natural or legal person entering into an agreement with BI or to whom BI provides services.
– Services: all research, advisory, analytical, training, coaching and related services performed by BI under an agreement.
1.2 These general terms and conditions apply to all quotations, offers, agreements and Services of BI, as well as to any subsequent or additional assignments.
1.3 Any deviations from or additions to these terms and conditions shall only be binding if expressly agreed in writing by BI.
1.4 The general terms and conditions of the Client are expressly excluded.
1.5 BI reserves the right to amend these general terms and conditions. The most recent version is available upon request and applies to future assignments.
Article 2 – Quotations and offers
2.1 All quotations and offers issued by BI are non-binding.
2.2 Quotations are valid for a maximum period of thirty (30) days, unless expressly stated otherwise.
2.3 All prices are stated in euros and exclusive of VAT, unless expressly indicated otherwise.
2.4 Quotations are based on information provided by the Client. BI shall not be liable for inaccuracies in such information.
2.5 Obvious errors or mistakes in quotations are not binding on BI.
2.2 Quotations are valid for a maximum period of thirty (30) days, unless expressly stated otherwise.
2.3 All prices are stated in euros and exclusive of VAT, unless expressly indicated otherwise.
2.4 Quotations are based on information provided by the Client. BI shall not be liable for inaccuracies in such information.
2.5 Obvious errors or mistakes in quotations are not binding on BI.
Article 3 – Formation of the agreement
3.1 An agreement is concluded upon the Client’s written acceptance of a quotation or upon written confirmation by BI.
3.2 The agreement and these general terms and conditions constitute the entire agreement between the parties.
3.2 The agreement and these general terms and conditions constitute the entire agreement between the parties.
Article 4 – Performance of the agreement
4.1 BI undertakes a best-efforts obligation and does not guarantee any specific result.
4.2 BI is entitled to engage third parties in the performance of the agreement.
4.3 BI may suspend or terminate the Services if its independence, objectivity or professional integrity is compromised.
4.2 BI is entitled to engage third parties in the performance of the agreement.
4.3 BI may suspend or terminate the Services if its independence, objectivity or professional integrity is compromised.
Article 5 – Amendments and cancellation
5.1 Registrations for trainings, programmes or activities organised by BI become final upon written confirmation by BI.
5.2 Cancellation must be notified in writing prior to the official start.
5.3 In the event of late cancellation, non-attendance or partial attendance, the full fee remains due.
5.4 Cancellation conditions:- up to two (2) weeks before start: administrative fee of EUR 150;- within two (2) weeks before start: 50% of the fee;- exceptional circumstances: refund minus EUR 150 upon presentation of evidence.
5.5 Replacement by a third party is permitted free of charge if notified in advance.
5.6 BI may cancel due to force majeure, insufficient registrations or unavailability of a trainer, without further compensation.
5.7 BI may unilaterally modify the programme or organisation.
5.2 Cancellation must be notified in writing prior to the official start.
5.3 In the event of late cancellation, non-attendance or partial attendance, the full fee remains due.
5.4 Cancellation conditions:- up to two (2) weeks before start: administrative fee of EUR 150;- within two (2) weeks before start: 50% of the fee;- exceptional circumstances: refund minus EUR 150 upon presentation of evidence.
5.5 Replacement by a third party is permitted free of charge if notified in advance.
5.6 BI may cancel due to force majeure, insufficient registrations or unavailability of a trainer, without further compensation.
5.7 BI may unilaterally modify the programme or organisation.
Article 6 – Obligations of the Client
6.1 The Client shall provide all required information in a timely manner.
6.2 The Client shall ensure suitable premises and equipment where applicable.
6.3 The Client shall ensure the safety of participants and staff.
6.4 Evaluation forms and documents shall be properly distributed.
6.5 Exceeding the agreed number of participants may result in additional charges.
6.6 Attendance lists and evaluations shall be returned within five (5) calendar days.
6.2 The Client shall ensure suitable premises and equipment where applicable.
6.3 The Client shall ensure the safety of participants and staff.
6.4 Evaluation forms and documents shall be properly distributed.
6.5 Exceeding the agreed number of participants may result in additional charges.
6.6 Attendance lists and evaluations shall be returned within five (5) calendar days.
Article 7 – Payment
7.1 Invoices are payable within fourteen (14) calendar days.
7.2 In the event of non-payment, late payment interest of 5% per month shall apply by operation of law.
7.3 All recovery costs shall be borne by the Client.
7.2 In the event of non-payment, late payment interest of 5% per month shall apply by operation of law.
7.3 All recovery costs shall be borne by the Client.
Article 8 – Liability
8.1 BI shall only be liable in cases of wilful misconduct or gross negligence.
8.2 Liability is limited to direct material damage.
8.3 Indirect or consequential damage is excluded.
8.4 Liability is limited to the amount paid or the insurer’s intervention.
8.5 Claims lapse if not submitted in writing within one (1) year.
8.2 Liability is limited to direct material damage.
8.3 Indirect or consequential damage is excluded.
8.4 Liability is limited to the amount paid or the insurer’s intervention.
8.5 Claims lapse if not submitted in writing within one (1) year.
Article 9 – Force majeure
BI shall not be liable for failures resulting from force majeure.
Article 11 – Personal data
BI processes personal data in accordance with the GDPR and its privacy policy.
Article 12 – Governing law and jurisdiction
All agreements are governed by Belgian law. Any disputes fall under the exclusive jurisdiction of the courts of the judicial district of BI’s registered office.